MIZAR is a cloud-based solution that helps you efficiently manage a large number of field service work, job statuses with live photos will be updated in no time. MIZAR streamlines workflow, and saves all job records or documents systematically in a centralized library, this facilitates you to manage overwhelmed paper records effectively without additional manpower. As a result, the quality of the customer service team will be significantly improved. The service commitment to your precious customer and the management quality of your service work team is ensured.
MIZAR Comprises with 2 Components:
Assign works to frontline workers instantly
Create service contract and schedule routine job
Schedule a repair/checking service
Classification, prioritize of jobs, and define a person in charge
Able to integrate with service Kiosk
Upload photos, files etc, and update status
Follow up work, enquire job history and perform analysis works
Unattended work reminder function
Online interaction with the console
Create new fieldwork
Update job content and status
Taking live photos
Chat room for team members and office to enhance communication, chat records will be kept for future reference
Enquire about the job status and history of the servicing item
Once the job has been idled for a period of time, supervisor will be alerted with a reminder
Schedule and timetable
Overview for all projects and individual schedules at a glance
Immediately notify employees about the latest news
Compile project plan and schedule, arrange work, liaison between all parties, and review progress
Communication / Chat
An independent communication/conversation platform by projects, and all team members can obtain the latest news. Support text, pictures, voice, documents, in addition, real-time translation function can ensure good communication amongst all members even from different countries.
No forms are required, the system records employee's attendance and location in fieldwork, their working time and off time
Shared File Library
Project documents such as site plans, special instructions, safety guidelines, etc. can be shared with the team members.
Customize different checklists for different types of work. Beside save papers, it brings you a complete set of checklist filing library
Site Photo Management
Site photos will be kept in each project folder accordingly without additional manpower
Patrol Record Query is clearly shown. Adopt face recognition and the locations are checked with NFC and GPS during patrolling.