MIZAR is a cloud-based solution that helps you efficiently manage a large number of field service work, job statuses with live photos will be updated in no time. MIZAR streamlines workflow, and saves all job records or documents systematically in a centralized library, this facilitates you to manage overwhelmed paper records effectively without additional manpower. As a result, the quality of the customer service team will be significantly improved. The service commitment to your precious customer and the management quality of your service work team is ensured.
MIZAR Comprises with 2 Components:
Assign works to frontline workers instantly
Create service contract and schedule routine job
Schedule a repair/checking service
Classification, prioritize of jobs, and define a person in charge
Able to integrate with service Kiosk
Upload photos, files etc, and update status
Follow up work, enquire job history and perform analysis works
Unattended work reminder function
Online interaction with the console
Create new fieldwork
Update job content and status
Taking live photos
Chat room for team members and office to enhance communication, chat records will be kept for future reference
Enquire about the job status and history of the servicing item
Once the job has been idled for a period of time, supervisor will be alerted with a reminder
Schedule and timetable
Overview for all projects and individual schedules at a glance
Immediately notify employees about the latest news
Compile project plan and schedule, arrange work, liaison between all parties, and review progress
Communication / Chat
An independent communication/conversation platform by projects, and all team members can obtain the latest news. Support text, pictures, voice, documents, in addition, real-time translation function can ensure good communication amongst all members even from different countries.
No forms are required, the system records employee's attendance and location in fieldwork, their working time and off time
Shared File Library
Project documents such as site plans, special instructions, safety guidelines, etc. can be shared with the team members.
Customize different checklists for different types of work. Beside save papers, it brings you a complete set of checklist filing library
Site Photo Management
Site photos will be kept in each project folder accordingly without additional manpower
Patrol Record Query is clearly shown. Adopt face recognition and the locations are checked with NFC and GPS during patrolling.
Digital Signature Image
Allows the customers sign-off upon job completion
Mizar has greatly improved the efficiency of your work, the quality of customer service, and manages your records in a well-organized manner. Quick access and it provides analysis from different perspectives which can help management identify the root cause of problems so as to make improvements and allow the company's business to expand rapidly.
Enhance workflow efficiency and service quality
(accuracy and response of time)
Ensure that the service meets the service level agreement
Real-time update all frontline service processes
(such as the status of machine maintenance)
Significant time and cost savings
Collection of information
Easy to organize and analyze
Analysis of different perspectives
Such as machines, customers, engineers and service levels, etc.
Electrical Installation and Maintenance
Lift and Elevator Project
Market Survey Statistics
Air-conditioning Engineering and Maintenance
+852 3186 2888
Room A5, 7/F, TML Tower, 3 Hoi Sing Road, Tsuen Wan, NT, HK